Effective Date: May 14, 2026

Welcome to Rustic Roots Home & Body (“Rustic Roots,” “we,” “our,” or “us”). By accessing or using our website, purchasing products, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.

By using this website, you confirm that you are at least 18 years old or are using the site with the supervision of a parent or guardian.

You agree not to:

• Use the website for unlawful purposes 
• Attempt to interfere with website security or functionality 
• Copy, reproduce, or misuse website content without permission 
• Submit false or misleading information 

We reserve the right to refuse service or cancel orders at our discretion.

All products are subject to availability. We make every effort to display products, colors, and descriptions accurately; however, actual colors and appearances may vary slightly due to screen settings, handmade variations, or production processes.

Because many of our items are handcrafted:

• Minor variations in color, texture, scent, or appearance may occur 
• Product availability may change without notice 

We reserve the right to discontinue products or modify pricing at any time.

By placing an order, you agree that:

• All information provided is accurate and complete 
• You are authorized to use the payment method submitted 
• Payment must be received before orders are processed 

We reserve the right to cancel or refuse any order for suspected fraud, pricing errors, or product availability issues.

Shipping times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

Rustic Roots is not responsible for:

• Delays caused by shipping carriers 
• Lost or stolen packages marked as delivered 
• Incorrect shipping information provided by customers 

Customers are responsible for ensuring shipping addresses are accurate before checkout.

Due to the nature of personal care and handcrafted products, certain items may not be eligible for return or exchange.

If you experience an issue with your order, please contact us within 7 days of delivery and we will work to resolve the issue whenever possible.

Approved returns must:

• Be unused and in original condition 
• Be returned in original packaging when applicable 

Shipping costs are generally non-refundable unless the issue resulted from our error.

Custom, made-to-order, or personalized items are generally non-refundable once production has started.

Customers are responsible for reviewing all customization details carefully before approval.

Workshop registrations, classes, and event bookings may be non-refundable or subject to rescheduling policies depending on the event.

Rustic Roots reserves the right to cancel or reschedule events due to weather, emergencies, low attendance, or unforeseen circumstances.

Customers are responsible for using products safely and as directed.

Please follow all warning labels and usage instructions, including:

• Never leaving candles unattended 
• Keeping products away from children and pets 
• Discontinuing use of any personal care product that causes irritation 

Rustic Roots is not responsible for misuse of products.

All website content, logos, graphics, product names, photographs, and designs are the property of Rustic Roots Home & Body unless otherwise stated.

Unauthorized use, reproduction, or distribution is prohibited.

To the fullest extent permitted by law, Rustic Roots shall not be liable for:

• Indirect or consequential damages 
• Loss of profits or business opportunities 
• Website interruptions or technical errors 
• Allergic reactions or misuse of products 

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product purchased.

Your use of this website is also governed by our Privacy Policy.

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

If you have any questions regarding these Terms & Conditions, please contact us:

Rustic Roots Home & Body
www.rusticrootsco.com
Email: sales@rusticrootsco.com